Terms and Conditions for Movers Highbury

These Terms and Conditions set out the basis on which Movers Highbury provides removal, relocation, packing, loading, unloading, and associated moving services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing an order. They are intended to be fair, clear, and consistent with UK consumer and business law. If any part of these terms is not understood, the customer should seek clarification before the service starts.

In these terms, references to “we”, “us”, and “our” mean Movers Highbury, and references to “you” or “the customer” mean the person requesting the service, including any person authorised to act on their behalf. These conditions apply to all standard moving services unless a separate written agreement states otherwise. Any variation must be agreed in writing by both parties. Verbal promises, informal messages, or assumptions do not override these terms unless expressly confirmed by us in writing.

Booking process begins when you request a quotation or reserve a moving date. We may ask for details about access, inventory, parking restrictions, floor level, specialist items, and any time-sensitive requirements. Quotations are usually based on the information provided at the time of booking and may be revised if the actual work differs materially from the original description. A booking is only confirmed once we accept the order and, where applicable, receive any required deposit or written acceptance. You are responsible for checking that the booking details, addresses, dates, and contact information are accurate.

If you are booking on behalf of another person, company, landlord, tenant, or property owner, you confirm that you are authorised to do so. You must ensure that all relevant parties understand the scope of work and any building rules, access restrictions, lift reservations, or permit requirements. If our team arrives and cannot proceed because the information supplied was incomplete or incorrect, additional charges may apply. We may also suspend or reschedule the service if safe and lawful access is not available. Any items not declared at the time of booking may be subject to refusal or extra charges if they require special handling.

Payments are due in accordance with the quotation or invoice provided. Unless we agree otherwise in writing, deposits are payable in advance to secure the booking, with the remaining balance due on completion of the service or before unloading, depending on the agreed arrangement. We may accept bank transfer, card payment, or another approved method. All prices are stated in pounds sterling and may be subject to VAT where applicable. Any estimate is based on the information available at the time and may change if the volume, labour time, distance, waiting time, or access conditions differ from those described.

Where additional work is requested during the move, such as extra handling, long carries, stair carries, waiting time, dismantling, reassembly, storage, or specialist item movement, we may charge for the additional time and resources. If payment is not made when due, we reserve the right to retain possession of goods to the extent permitted by law, suspend performance, or apply lawful late payment charges where applicable. You are responsible for ensuring sufficient funds are available and for checking any bank or card limitations that could affect payment. We do not accept responsibility for delays caused by a failed payment method.

Cancellations and postponements must be made as soon as possible. The amount refunded, if any, depends on the notice given and the costs already incurred. Where reasonable notice is provided, we will consider moving the booking to another date subject to availability. If you cancel shortly before the scheduled date, or if our team has already been assigned and costs have been incurred, you may be charged a cancellation fee to cover lost time, vehicle allocation, and administration. The exact fee may be set out in your quotation, invoice, or booking confirmation.

If we must cancel or delay the service due to unforeseen circumstances, including severe weather, road closures, unsafe working conditions, illness, vehicle breakdown, strikes, or events beyond our reasonable control, we will take reasonable steps to rearrange the move or provide an alternative solution. We are not liable for losses caused by such events except where liability cannot lawfully be excluded. Where a rescheduled date is offered, it will be subject to availability and may involve price adjustments if the scope of work changes. We will aim to communicate any disruption promptly and clearly.

Customers must ensure that the property is ready for the move at the agreed time. This includes clearing access routes, securing parking where necessary, and ensuring items to be moved are available and suitably packed unless packing has been included in the service. If you are unable to be present, you must appoint an authorised representative. Any delay caused by the customer may result in additional waiting charges. We may refuse to handle items that are unsafe, illegally packaged, or not ready to move in a way that would risk damage to property, people, or goods.

Our liability is limited to losses directly caused by our negligence or breach of contract, and only to the extent permitted by law. We will take reasonable care when handling your possessions, but you remain responsible for items of special value, sentimental importance, or unusual fragility unless we have expressly agreed in writing to handle them under specific conditions. You should consider appropriate insurance cover for goods in transit and for high-value possessions. Any claim must be reported to us within a reasonable time after discovery and, where possible, before goods are unpacked or removed from our control.

We are not liable for pre-existing damage, normal wear and tear, defects in furniture, hidden faults, insufficient packing by the customer, or damage arising from items not properly secured or prepared for transit. We are also not responsible for items that were disassembled by the customer or a third party unless we carried out the assembly work ourselves. Where liability is established, our total liability will ordinarily not exceed the value of the affected goods or the amount paid for the relevant service, whichever is lower, unless a different limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

Customers must inform us in advance of any dangerous, restricted, or unusually heavy items, including but not limited to gas bottles, chemicals, fuel, firearms, live animals, perishable goods, or items prohibited by law. We may refuse to transport any item that is hazardous, illegal, or unsuitable for general removal services. If such items are concealed within boxes or mixed with ordinary goods, you may be liable for any losses, delays, or costs arising from their discovery. You agree to indemnify us against claims arising from inaccurate declarations or the presence of prohibited items, except where the issue was caused by our own negligence.

Waste regulations apply where the service includes disposal, clearance, or removal of unwanted items. We operate in accordance with applicable UK waste legislation and local authority requirements. Any waste removed by us will only be handled, transported, and disposed of lawfully. Where relevant, we may require you to identify which items are waste and which are intended for reuse, storage, or donation. It is your responsibility to ensure that waste is accurately described and separated from goods to be moved. We are not obliged to remove hazardous waste, asbestos, clinical waste, chemicals, or any material that requires specialist licensing unless this has been expressly agreed and lawfully arranged.

Where waste transfer documentation, receipts, or records are required, we will provide or retain them in line with legal obligations. You must not ask us to dispose of items in a manner that breaches environmental, safety, or transportation rules. Any instruction that would require unlawful dumping, fly-tipping, or improper storage will be refused. If waste is found mixed with goods being moved, and the presence of that waste causes delays, additional handling costs, or legal exposure, those costs may be charged to you. The customer confirms that they have the legal right to dispose of the waste presented to us and that the items are not stolen, contaminated, or subject to restrictions on disposal.

We may decline a clearance or waste removal task if it cannot be completed safely, lawfully, or with reasonable access. Any refusal on these grounds does not constitute a breach of contract. You are encouraged to provide accurate details about the nature and quantity of waste before booking, so that we can determine whether the service is suitable. If additional sorting, loading, or separation is required on arrival because the description was incomplete, supplementary charges may apply. We reserve the right to stop work if unlawful waste handling is requested or if conditions pose a risk to health, safety, or compliance.

General conditions apply to all services. We may use subcontractors, employees, or approved agents to complete the work, and they will be treated as acting on our behalf for the purposes of the service. Any item that is not collected or delivered because of inaccurate information, inaccessible premises, or a customer decision not to proceed remains subject to reasonable charges for time and expenses already incurred. Title to goods remains with you at all times unless goods are sold or transferred under a separate agreement. We may photograph items or access conditions for operational, evidence, or insurance purposes, provided this is done lawfully and with appropriate regard to privacy.

You must ensure that the premises are suitable for the moving operation, including safe floors, adequate lighting, and reasonable access. If our team reasonably considers that a task cannot be completed safely, we may stop work until the issue is resolved. Any request to move plant pots, fitted items, wall-mounted equipment, or utilities-connected objects may be refused unless disconnection has been completed by a qualified person. We are not responsible for losses arising from customer instructions that conflict with health and safety requirements or legal obligations. Any estimate of completion time is an approximation only and is not a guarantee unless expressly agreed as fixed in writing.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remainder will continue to apply. Failure by us to enforce a term on one occasion does not waive our right to enforce it later. Any notice sent to us or to you under these terms should be in writing by an agreed communication method. These terms form the entire agreement between the parties in relation to the service unless varied in writing. By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions in full.