Movers Highbury Privacy Policy
This Privacy Policy explains how Movers Highbury collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Movers Highbury service area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation, where relevant.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Highbury customers, and anyone who enquires about or uses our services within our operating area, whether you contact us online, by post, or in person. By engaging with Movers Highbury or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Data Controller Responsibility
Movers Highbury is the data controller in relation to the personal data we collect and use about you. This means that Movers Highbury determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of data we may collect include:
Identification and contact details such as your name, postal address, service address, billing address, and any other contact details you choose to provide. Booking and service information such as details about your move, inventory descriptions, access details for properties, preferred dates and times, and any special instructions related to the service. Communication information such as records of communications between you and Movers Highbury, including enquiries, complaints, feedback, and any relevant notes made by our staff regarding your service. Payment and billing information such as payment status, payment method, amounts charged, invoices, and transaction references. We do not store full payment card details. Usage information such as how and when you contact us, including basic technical data provided by your device or browser where applicable, and records of your consent preferences.
How We Collect Your Data
We may collect personal data directly from you when you request a quotation, book a service, complete forms, communicate with us by any means, or provide feedback. We may also collect personal data indirectly from third parties who assist with providing services to you, for example booking platforms or partners with whom you have directly shared your information for the purpose of arranging moving services. In each case, we only collect data that is relevant and necessary for the purposes described in this Privacy Policy.
Lawful Bases for Processing
Movers Highbury processes your personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: We process your personal data to take steps at your request before entering into a contract and to perform our contractual obligations, such as providing moving and related services, managing bookings, processing payments, and communicating with you about your move. Legal obligation: We may process your data where necessary for compliance with legal obligations, including record-keeping, tax and accounting requirements, responding to lawful requests from public authorities, and complying with applicable regulations. Legitimate interests: We may process your personal data where it is necessary for our legitimate interests or the legitimate interests of a third party, and where those interests are not overridden by your rights and interests. These legitimate interests may include improving our services, managing our business operations, handling queries and complaints, preventing fraud, and ensuring the security of our systems and premises. Consent: In certain circumstances, we may rely on your explicit consent to process your personal data, for example for specific forms of marketing or for optional services. Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing prior to withdrawal.
How We Use Your Personal Data
We use your personal data for the purposes outlined below:
To provide quotations and respond to service enquiries. To plan, manage, and deliver moving and related services you have requested or booked. To manage payments, invoicing, refunds, and accounting records. To communicate with you about your booking, including confirmations, reminders, and post-service follow-up. To manage our customer relationship with you, including handling feedback, complaints, and service improvement. To meet legal, regulatory, and compliance obligations applicable to our activities. To maintain the security and integrity of our services, systems, and premises. To carry out internal reporting, audits, and quality control.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with selected third parties when necessary for the purposes described in this Privacy Policy, under appropriate safeguards and contracts. These third parties act as data processors or, in some cases, as independent data controllers.
Data processors may include providers of operational support services such as transport and logistics support, storage facilities, or specialist contractors. Information technology and system providers that host or support our booking, customer management, and communication systems. Payment and billing service providers that process payments and assist with financial administration. Professional advisers such as accountants or legal advisers where necessary for legitimate business purposes and legal obligations. Where a third party acts as a data processor on our behalf, we ensure there is a written agreement that requires them to process personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection law.
We may also disclose personal data where required or permitted by law, for example to law enforcement authorities, regulatory bodies, or public agencies, where such disclosure is necessary to comply with legal obligations or to protect our rights or the rights of others.
International Data Transfers
Where personal data is transferred outside of the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to provide a level of protection equivalent to that required under applicable data protection laws. Such safeguards may include the use of standard contractual clauses or other approved transfer mechanisms. You may contact us for further information about international transfers that may affect your personal data.
Data Retention
Movers Highbury retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting obligations, and resolve disputes. The specific retention period may vary depending on the nature of the data and our legal obligations.
In general, we retain customer and booking information for a period that allows us to respond to any queries about the services provided, comply with statutory limitation periods for legal claims, and meet tax and accounting requirements. When personal data is no longer required, we will delete it or anonymise it in a secure manner so that it can no longer be associated with you.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those employees, contractors, and processors who need it for legitimate business purposes, and requiring them to adhere to confidentiality and data protection obligations.
While we take reasonable steps to secure your personal data, no system or transmission of data can be guaranteed to be completely secure. You are responsible for taking reasonable steps to protect your own information when communicating with us and when providing personal data.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations, but we will always respond to your requests in accordance with applicable law.
Right of access: You have the right to request confirmation as to whether we process your personal data and, where we do, to request access to that data and information about how it is processed. Right to rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you. Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing. Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection. Right to object: You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where the processing is required for legal claims. Right to data portability: In certain circumstances, you have the right to receive personal data that you provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible. Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how Movers Highbury processes your personal data, you can contact us using your usual communication channels with Movers Highbury. We may need to verify your identity before responding to your request, in order to protect your privacy and the security of your data.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed or that your personal data has not been processed in accordance with applicable law. We encourage you to contact us first so that we can try to resolve any issues directly.
Changes to This Privacy Policy
Movers Highbury may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
