Movers Highbury Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Highbury provides removals, packing, delivery, storage coordination and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

1.1 We, us, our means Movers Highbury, the provider of the services described in these Terms and Conditions.

1.2 You, your means the customer who books or uses our services, including any person acting on the customer’s behalf.

1.3 Services means removal, packing or unpacking, loading and unloading, transportation of goods, delivery, and any associated services agreed in writing.

1.4 Goods means the items to be packed, moved, transported, stored or otherwise handled as part of the services.

1.5 Service area means the geographical area in which we normally provide our removal and related services within the United Kingdom, including local, regional and national moves starting from or ending in our usual operating zones.

2. Scope of Services

2.1 We provide residential and commercial removals and associated services within our service area, subject to availability and the terms set out here.

2.2 Our services may include packing materials, packing and unpacking, disassembly and reassembly of basic furniture, and coordination with storage facilities where agreed in advance.

2.3 The exact scope of services will be confirmed in your quotation and booking confirmation. Only the items and services specifically listed or agreed in writing are included.

2.4 We reserve the right to decline any booking or to refuse to handle any item that, in our reasonable opinion, is unsafe, illegal, excessively fragile, or unsuitable for transport.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the collection and delivery addresses, access conditions, volume and nature of goods, preferred dates, and any special requirements.

3.2 Quotations are based on the information you provide. If that information is incomplete or inaccurate, we may adjust the price or, where necessary, refuse to proceed with the service.

3.3 A booking is only confirmed when we issue written confirmation of the service details and receive any required advance payment or deposit. Until then, dates and times remain provisional.

3.4 You are responsible for checking the booking confirmation and notifying us promptly of any errors or changes required.

3.5 Any changes to your booking, including changes to dates, addresses, access arrangements, or the volume of goods, are subject to our approval and may affect the price and availability.

4. Prices and Quotations

4.1 Unless stated otherwise, quotations are valid for 30 days from the date of issue and are subject to availability of resources on the requested dates.

4.2 Prices may be calculated based on factors including the size of the move, distance travelled within our service area or beyond, labour required, specialist equipment, and any additional services requested.

4.3 Quotations do not include customs duties, parking fees, congestion charges, tolls, or third party fees unless explicitly stated. Such costs, where applicable, will be payable by you.

4.4 If access at either property is more difficult than described, or if there are delays outside our control, we may charge reasonable additional fees for extra time, labour, or equipment.

5. Payments

5.1 You agree to pay for the services in accordance with the quotation and these Terms and Conditions.

5.2 We may require an advance payment or deposit to secure your booking. The amount and due date will be specified in your booking confirmation.

5.3 Unless otherwise agreed in writing, the balance of the fee is due on or before the day of the move, prior to unloading at the destination.

5.4 Payment must be made using the methods we accept at the time of booking or service. We reserve the right to refuse to commence or continue the service if full payment has not been received as agreed.

5.5 If any amount remains unpaid after the due date, we may charge reasonable interest and administration fees, and we may withhold delivery of goods until payment is received in full.

6. Cancellations and Postponements

6.1 You may cancel or postpone your booking by providing written notice. Cancellation charges will apply depending on the notice period.

6.2 If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or credited, less any non-recoverable costs incurred.

6.3 If you cancel between 3 and 7 days before the scheduled service date, we may retain up to 50 percent of the quoted price to cover allocated resources and lost opportunities.

6.4 If you cancel less than 3 days before the scheduled service date, we may charge up to 100 percent of the quoted price.

6.5 If you request to postpone the service, we will attempt to accommodate a new date within our service area subject to availability. Postponement may be treated as a cancellation and rebooking at our discretion, and charges may apply.

6.6 We reserve the right to cancel or postpone the service in the event of circumstances beyond our reasonable control, including severe weather, road closures, accidents, illness, mechanical failure, or legal restrictions. In such cases, we will offer a suitable alternative date or a refund of any payments for services not provided, but we will not be liable for indirect or consequential losses.

7. Your Responsibilities

7.1 You must ensure that adequate and lawful parking is available at both collection and delivery addresses. Any parking permits, reservations, or permissions required must be arranged by you unless agreed otherwise.

7.2 You must ensure safe and reasonable access to the property, including lifts, stairways, hallways, and doorways suitable for moving goods. Any access restrictions must be disclosed at the time of booking.

7.3 You are responsible for preparing goods for transport, including secure packing, unless you have requested and we have agreed to provide packing services.

7.4 You must remove any items from furniture or appliances that could cause damage or risk during transit and must disconnect all appliances before the move, unless otherwise agreed.

7.5 You must not ask us to move any item which is illegal, dangerous, contaminated, explosive, or otherwise unsuitable, including but not limited to firearms, ammunition, flammable liquids, hazardous chemicals, or perishable food, unless we have explicitly agreed in writing.

7.6 You must be present or represented by an authorised adult at both collection and delivery to provide instructions, check inventory where applicable, and sign any documentation.

8. Our Responsibilities

8.1 We will carry out the services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment.

8.2 We will take reasonable steps to protect your property and goods while they are in our possession and control.

8.3 We will make reasonable efforts to adhere to agreed dates and times but timing is not guaranteed. We are not liable for delays caused by events outside our reasonable control.

9. Exclusions and Special Items

9.1 Unless agreed otherwise in writing, we do not move live animals, plants, cash, jewellery, watches, precious metals, securities, collectibles of unusual value, or important documents such as passports, deeds or certificates.

9.2 If we agree to move fragile or high value items, you must declare their nature and approximate value before the move so that appropriate handling and, where applicable, insurance arrangements can be considered.

9.3 We are not liable for loss or damage to any prohibited or undeclared items that you include with your goods.

10. Liability and Limitations

10.1 Our liability for loss of or damage to goods arises only where such loss or damage is caused by our negligence or breach of contract while the goods are in our possession and control.

10.2 We are not liable for:

a. Loss or damage caused by wear and tear, inherent defect, or pre-existing damage.

b. Damage to goods packed by you or by a third party not under our control.

c. Loss or damage to fragile or dismantled items where we have advised that additional packing or protective measures are recommended and these have been declined.

d. Loss caused by changes in weather or atmospheric conditions, including damp, mould, or rust, unless resulting directly from our negligence.

e. Delay or failure to perform our obligations due to events beyond our reasonable control.

10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable estimate of the value of the goods actually lost or damaged, subject to any specific limits stated in your quotation or booking confirmation.

10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Claims and Complaints

11.1 You must inspect your goods as soon as reasonably possible after delivery. Any visible loss or damage should be notified to our team at the time of delivery where practicable.

11.2 Formal notification of any claim relating to loss or damage must be made to us in writing as soon as reasonably possible and in any event within 7 days of delivery or the date on which delivery should have taken place.

11.3 Your notification should include a clear description of the issue and, where available, supporting evidence such as photographs or inventories.

11.4 We will investigate any complaint in good faith and may require reasonable cooperation from you, including allowing inspection of the goods and property.

12. Waste Regulations and Disposal

12.1 We comply with applicable UK waste and environmental regulations when transporting and disposing of waste materials arising from our services.

12.2 We are not a general waste disposal service. We will only remove waste or unwanted items where this has been agreed in advance and may charge additional fees.

12.3 You must not present for removal any prohibited waste, including hazardous, clinical, or controlled waste, unless we have explicitly agreed to handle such materials in compliance with relevant regulations.

12.4 Where we agree to remove items for disposal or recycling, you warrant that you have the right to dispose of them and that they do not breach any statutory or regulatory restrictions.

13. Insurance

13.1 We maintain appropriate insurance in connection with our business activities within our service area and across the United Kingdom, subject to policy terms and conditions.

13.2 Our insurance does not replace your own contents or business insurance. You are encouraged to check with your insurer to ensure that your goods are adequately covered for the duration of the move.

14. Data Protection and Privacy

14.1 We collect and process personal information about you for the purposes of administering bookings, providing services, handling payments, and complying with legal obligations.

14.2 We will keep your personal information secure and will not share it with third parties except where necessary to perform the services, process payments, or comply with legal requirements.

15. Termination

15.1 We may terminate the contract or suspend the services immediately if you commit a serious breach of these Terms and Conditions, fail to pay amounts due, or engage in abusive or unsafe behaviour towards our staff.

15.2 On termination, you must pay for all services already provided and any reasonable costs incurred as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services provided by Movers Highbury, are governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17.2 No waiver of any breach of these Terms and Conditions shall be effective unless given in writing, and no waiver shall be regarded as a waiver of any subsequent breach.

17.3 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between you and Movers Highbury in relation to the services and supersede any prior understanding or representation.

17.4 We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.